This Privacy Policy explains how Ink & Imprint processes personal data when users visit the website, make an inquiry, upload files, book a consultation, or place a print order. It applies to our photo and art printing services in South Africa and should be read together with any service-specific instructions given during the order process.
Subject to applicable law, users may request access to their personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited where the information is needed to complete an order, maintain records, or comply with law.
Requests should identify the data or transaction concerned and include enough information for us to confirm the requester’s identity and locate the relevant record. We will review the request and respond within a reasonable period allowed by law.
Personal data is retained for the period needed to handle inquiries, complete orders, manage accounts and records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it in a practical manner, subject to any lawful retention requirement.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website, unless a different effective date is stated. Users should review the policy periodically to stay informed about current practices.
We may collect contact details, order and consultation information, uploaded image files, file specifications, payment-related records, collection preferences, and communications sent through the website or by other approved order methods. Where needed for file preflight, we also process technical details about resolution, crop, size, and print setup.
Most personal data is provided by customers when they make an image print inquiry, upload files, request a consultation, approve a test print, or place an order. We may also receive information from payment processing, delivery or collection arrangements, and records created during studio review of file quality and print preparation.
We may use session cookies to keep the site working during a visit, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies are not used to access customer files or to make decisions about print quality.
Users may manage cookies through their browser controls and, where available, through site settings. Blocking some cookies may affect basic site functions, such as remembering preferences or supporting form use.
We use personal data to respond to inquiries, review uploaded files, confirm resolution and print setup, prepare quotes, manage test print and final approval steps, process payments, arrange studio appointments or collection, maintain records, support customer service, and protect the security and integrity of our systems. We may also use data to comply with legal obligations and to handle disputes or complaints.
We may share personal data with payment processors, technical service providers, and other operational partners that help us run the website, process payments, manage communications, or support print production and collection arrangements. These parties are expected to use the information only for the services they provide to us and to handle it with appropriate confidentiality.
We may disclose personal data to public authorities, regulators, or other parties when required to comply with applicable law, enforce our terms, protect our rights, or respond to a lawful request. We may also share information where necessary to prevent fraud, security incidents, or misuse of the website.
